To make a deposit at 32Red, you log in, open the cashier, choose a payment method and enter an amount of at least £10, as the steps above show. Have your payment method with you before you start, and have your documents ready in case you are asked for Proof of identity and Proof of address.
This guide explains what stands behind those steps and what to do if a payment does not go through.
What stands behind the steps
Every UK-licensed operator must verify your age and identity before you can deposit or play, so expect 32Red to ask for details and possibly documents. The kind of documents involved are Proof of identity and Proof of address. If you want to understand this stage, the verification guide covers it.
The payment methods are the part you choose. 32Red accepts Visa / Mastercard debit (Visa Fast Funds), PayPal, Trustly (instant bank transfer), Skrill, Neteller and Paysafecard. They fall into a few kinds. A debit card pays straight from your bank account. An e-wallet is a separate account that you fund and then use to pay. A bank transfer sends money directly from your bank. A prepaid voucher uses a code you buy beforehand. As general advice, the method that suits you is usually the one you already use and trust, and the one in your own name.
Check the methods table above before you choose, because not every method works in both directions. If you plan to take money out later, pick a method that is marked for withdrawals too. The withdrawals guide explains that side of the cashier.
Credit cards cannot be used for gambling in Great Britain, so a card payment means a debit card.
Compare the minimum of £10 with the amount you want to pay, and choose an amount you are comfortable losing, because a deposit is spent on entertainment and may not come back. If you also plan to take an offer, it has its own conditions, so read the terms on the welcome bonus page before you pay in. T&Cs apply.
Names matter at this stage. The name on the card, wallet or bank account should be your own and should match the name on your 32Red account. In general, a mismatch is one of the first things that slows a payment down, so it is worth checking before you submit rather than after a payment fails.
Time is the other point to plan for. Identity checks, a card approval in your bank's app or a document that needs a second look can all add a step. Allow for that rather than leaving a deposit to the last minute before you want to play, and do not assume that every method behaves the same way. Read the methods table above, decide which method you will use, and keep the details for it beside you while you work through the steps.
18+ · T&Cs apply
When a deposit does not go through
Most failed payments have a simple cause, so go through the list in order.
- Check the details. A wrong card number, expiry date or account detail is the most common reason a payment is declined.
- Check the method. Make sure you are using a debit card, not a credit card, and that the e-wallet or bank account is in your name and has enough money in it.
- Check the amount. It should be at least £10.
- Try another method from the list if one is declined. 32Red accepts Visa / Mastercard debit (Visa Fast Funds), PayPal, Trustly (instant bank transfer), Skrill, Neteller and Paysafecard, so there are other routes.
- Check with your bank or provider. Some banks block gambling payments or ask you to approve a payment in their own app.
If you cannot get into your account to start a deposit, the login guide covers that step. For a forgotten password, contact support rather than guessing repeatedly.
If a deposit still fails, or you are asked for documents you do not have, contact support. 32Red offers live chat and email, and the support hours are 24/7. Give the support team the amount, the method and the time of the attempt, and keep any message that appears on screen.
If a document is rejected, the usual cause is an image that is unclear or cut off, or details that do not match your account. Send a clear copy of the original rather than a photo taken at an angle.
Keeping your account safe
Enter your password only on the 32Red website or app, never on a page you reached through a link in a message. This site has no deposit form and will never ask for card details.
Use a deposit limit so that you decide the amount before you start rather than during a session. Keep your documents where you can find them, and keep your payment method in your own name. Do not use a method that belongs to someone else.
If you have any doubt about a payment, stop and contact support first. The safer gambling page lists the help available if gambling stops feeling like entertainment.