A 32Red withdrawal starts with a verified account: you log in, open the cashier, choose to withdraw and enter an amount of at least £10, as the steps above show. Have a method in your own name ready and keep Proof of identity and Proof of address to hand.
Before you request a payout, decide which method you will use and check that the account behind it is yours. The methods table above marks which options work for withdrawals as well as deposits. Withdrawals need identity checks, so it helps to have everything in place before you ask.
This guide explains what stands behind those steps and what to do if your payout is slow.
What stands behind a withdrawal
Withdrawals need a verified account, and every UK-licensed operator must verify age and identity as part of that. The documents involved are Proof of identity and Proof of address. If you have not completed the checks, do that first. The verification guide covers the process.
The processing time depends on the method. For the main methods it is: E-wallets (PayPal) typically within 12 hours; Visa Fast Funds tested in under 2 hours. Pick the method whose time suits you from the table above, and build in some margin if you need the money by a certain date, since your own bank or wallet provider's timing may differ.
The methods table above shows which methods can be used to withdraw and which only work for deposits. Debit cards, e-wallets and bank transfers each reach you in a different way, so read the table before you choose, and check that the account you pick is one in your own name.
Credit cards are not accepted for gambling in Great Britain, so they are not an option for payments in either direction.
Before you request a payout, do a short check of your own. Look at the amount you want to take out and make sure it is one you have decided on calmly. Look at the method and confirm that the account behind it is yours and that its details are current. Look at the documents and confirm that anything you were asked for has been sent. Those three quick checks cost a minute or two, and they leave you with less to untangle if something goes wrong. Keep a note of the date, amount and method of each request, so that if you do need to contact support you can describe exactly what you asked for and when.
It also helps to know which method you will use before you deposit, since the methods table shows that the two directions are not identical for every option. Planning the route in both directions at the start is easier than changing it when you want to withdraw.
The limits table above lists the maximum withdrawal. Check it against the amount you plan to take out, and do not request an amount that falls below the minimum of £10.
If you are checking whether it is safe to withdraw from 32Red at all, read the page on whether 32Red is legit for the licence and background before you request a payout.
18+ · T&Cs apply
If a withdrawal takes longer than expected
A slow payout usually has an ordinary cause. Go through these points before you contact anyone.
- Is your account verified? The steps above need identity checks first. If you were asked for Proof of identity and Proof of address, check that both were sent and accepted.
- Are the details correct? A wrong account or wallet detail can stop a payment.
- Did you choose the right method? Check the methods table above, because a method that works for deposits may not work for withdrawals.
- Have you allowed the stated time? The processing time is E-wallets (PayPal) typically within 12 hours; Visa Fast Funds tested in under 2 hours, so wait that long before you take further action.
- Is your bank or wallet provider holding the payment? Some providers add their own checks.
If the payout is still missing after that time, contact support. 32Red offers live chat and email, and the support hours are 24/7. Give the team the date, the amount and the method, and keep any message that appeared when you asked for the withdrawal.
If a document is rejected, send a clear and complete copy of the original, not a photo taken at an angle. Do not look for ways around the identity checks: they are part of the process for every withdrawal.
Staying in control of your account
Enter your password only on the 32Red website or app, never on a page you reached through a link in a message. This site has no cashier and will never ask you for card or account details.
Keep your documents ready so that a request for them does not delay you, and keep your payment methods in your own name. Set a deposit limit before you play, since it is one of the simplest ways to keep spending where you want it.
Do not treat a withdrawal as a way to fund the next session. The safer gambling page lists the help that is available if gambling is costing more than you intended.