32Red verification asks for Proof of identity and Proof of address, uploaded to your account as clear copies. The steps above show the order, and the table lists what is required. Have both documents to hand before you log in, so that you can finish in one sitting. If anything goes wrong, support is available 24/7 by live chat and by email.
What stands behind the steps
Every UK-licensed operator must verify age and identity before a customer can deposit or play, and 32Red requires verification at account level.
The two documents do different jobs. The first establishes who you are and the second where you live. Use current documents in your own name, and check that the name and address match the details you gave when you registered. A mismatch between the document and your account details is worth ruling out before you upload.
Quality matters as much as the type of document. A copy that is cropped, blurred or covered by glare is easy to reject, so photograph or scan it on a plain surface in good light and make sure every edge and every line of text can be read.
Before you start, have these ready:
- The document that shows your identity, current and in your own name.
- The document that shows your address, in the same name.
- A well-lit, flat surface for photographing or scanning each one.
- The details you used to register, so you can check that they match.
Do not plan around a particular turnaround. Wait for confirmation, as the steps above say, before you request a withdrawal, and read the withdrawals guide for what happens after that.
18+ · T&Cs apply
When something goes wrong
A document is rejected. Look at the copy first: is it complete, readable and in your own name? Upload a better version through your account rather than a second copy of the same file. If the second attempt is also rejected, ask support what is wrong with it.
You are not sure which files to send. Ask before you upload. Support can be reached by live chat or by email and is available 24/7.
Your name is written differently on a document. If a middle name, an initial or a spelling differs from your account, ask support how to proceed before you upload. A short question first is better than a rejection.
You are waiting for confirmation. Contact support and ask where your documents stand. Ask whether anything is missing before you upload the same files again.
Two documents, one rejected. Replace the document that was sent back, and say which one it was when you contact support.
A payment does not go through. That is a separate problem from verification. The making a deposit guide covers the usual causes, and support can look at your account if the guide does not help.
You cannot get into your account. Start with the login guide. If you still cannot sign in, contact support.
Keeping your account under control
Enter your password only on 32Red's own website or app, and upload documents only through your account. Never send them in a message to anyone who contacts you first.
After you have uploaded your documents, delete the photos from any shared or borrowed device. Copies of an identity document do not belong in a camera roll that other people can open.
Use a strong password that you do not reuse on other sites, and check that the email address on your account is one you can still open. Support and account messages are of little use if they land in an inbox you no longer read.
Keep your documents in date, since an expired one is easy to reject. While you are in your account settings, set a deposit limit that suits you; the safer gambling page explains the tools that are available.